1. Introduction

NatLabs Healthcare (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains what personal and health-related data we collect, how we use it, with whom we share it, and your rights regarding your information.

2. Information We Collect

• Personal Identifiers: name, email, contact number, address, age, gender
• Health Data: test orders, lab samples, results, medical history, relevant assessments
• Payment Data: billing details (e.g., payment card information)
• Technical & Usage Data: IP address, device/browser details, cookies for site performance & analytics

3. Data Sources

• Direct collection via forms, bookings, consultations
• Medical questionnaires or health-histories
• Automatic tracking (e.g., cookies, website logs)

4. Use of Your Information

• Provision of lab and diagnostic services
• Appointment scheduling, notifications, and report delivery
• Payment processes and invoicing
• Service improvement, analytics, and operational support
• Legal compliance (e.g., reporting obligations under health laws)

5. Disclosure of Data

• Service Providers: labs, delivery partners, analytics platforms—only to process your orders
• Healthcare Partners: doctors or licensed professionals for interpretations/consultations
• Legal Authorities: when required by law or public health regulations
• Business Transfers: in case of acquisition or restructuring

6. Data Security & Retention

• Encryption during transit; secure storage safeguards
• Retention only as long as necessary for service and legal compliance
• Secure disposal once no longer needed

7. Cookies & Tracking Technologies

• We use cookies and similar tech to optimize your site experience and analyze usage
• You can disable cookies via browser settings (though this may affect site functionality)

8. Your Rights

• Access, correction, or deletion of your personal data
• Withdrawal of consent for processing
• Right to lodge a complaint with relevant supervisory authorities

9. Children’s Privacy

• Services are not directed to individuals under 18; we do not knowingly collect data from minors

10. Changes to This Policy

• Updates may occur; we’ll notify via website and revise the “Last Updated” date
• Continued use signifies acceptance of the revised policy

11. Contact Us
For inquiries or requests, contact us at:
NatLabs Healthcare
Email: privacy@natlabshealthcare.com